Return & Refund Policy

Product Return & Refund Protocol


Operating Entity: Jones Wholesale Lumber Company
Location: 10761 Alameda St, Lynwood, CA 90262
Phone: (323) 566-4825
Email: service@topllis.com

1. Guiding Principles

Our approach emphasizes equitable assessment, transparent procedures, and condition-based evaluation. The objective is to ensure that all returned items are handled objectively, consistently, and in a manner aligned with operational integrity.

2. Eligibility Period

Return requests must be submitted within 30 calendar days of the delivery confirmation date.

Items are eligible for evaluation if they:

  • Are returned in the condition in which they were originally received

  • Exhibit no signs of installation, use, or alteration

  • Include all original components, packaging, and proof of transaction

Requests for items that fail to meet these conditions may be declined.

3. Initiating a Return

No item should be dispatched back to us without prior authorization.

To begin the evaluation process, contact our support team:

📧 service@topllis.com

Upon review, you will receive:

  • Written confirmation authorizing the return

  • Detailed instructions on shipping and handling of the item

Unsolicited shipments cannot be processed or reimbursed.

4. Inspection Upon Receipt

We advise recipients to inspect shipments immediately upon arrival.

In the event of:

  • Damage

  • Manufacturing defect

  • Incorrect item delivery

Please notify our team promptly with a descriptive account and any supporting documentation, such as photographs. Following review, remedies may include:

  • Replacement item shipment

  • Partial reimbursement

  • Full refund

The remedy applied will reflect the specific circumstances of the item and stock availability.

5. Non-Returnable Items

Certain categories are excluded from return consideration:

  • Custom-made or tailored products

  • Consumable, hygiene-related, or personal-use goods

  • Hazardous, restricted, or regulated materials

  • Clearance or final-sale merchandise marked as non-returnable

  • Gift cards

  • Original shipping and handling fees

If uncertainty exists regarding eligibility, contact our support team prior to submission.

6. Exchanges

Direct item exchanges are not accommodated.
A new order must be placed separately after completion of an authorized return if an alternative item is desired.

7. Regional Provisions – European Union

For EU-based deliveries, eligible customers may invoke a 14-day withdrawal right under applicable consumer protection statutes. Conditions include:

  • Items remain unused and in original packaging

  • Proof of purchase is presented

This right operates independently of standard return procedures.

8. Refund Assessment & Processing

Upon receipt and inspection of authorized returns:

  • Notification of approval or denial will be issued promptly

  • Approved refunds are applied to the original payment method

  • Processing typically occurs within 10 business days; financial institutions may require additional time to reflect the transaction

If no credit is observed within 15 business days, contact our support team for assistance.

9. Return Shipment Procedure

Returns should not be shipped prior to obtaining authorization.
All approved shipments must follow instructions provided by our support personnel to ensure proper processing.

10. Contact Information

For inquiries regarding returns, refunds, or policy clarification:

Jones Wholesale Lumber Company – 

Zaynixter
📍 10761 Alameda St, Lynwood, CA 90262
📞 (323) 566-4825
📧 service@topllis.com