Return Policy

Noctaviao™ — Fair Return Review Standard
This policy explains the conditions used to review return and refund requests.
Products should be checked after delivery and handled carefully while a return decision is being considered.
Eligibility depends on the product condition, order details, and reason for the request.
Store Operator:
Jingkou City Zhanqian District Juhui Rancong Media Co., Ltd.

Return Conditions

A return request should be submitted within the return period displayed by the store. Unless an item arrived damaged, incorrect, or materially different from its listing, it should be unused, clean, complete, and returned with its original components and packaging.

Items showing avoidable wear, writing, alteration, misuse, missing parts, or damage caused after delivery may not qualify.

Starting a Return

Customers should contact Noctaviao™ before sending an item back. Unauthorized returns may be delayed or may not be accepted.

The request should include the order reference, product name, reason for return, and supporting photographs when relevant. Return instructions will be provided after eligibility is reviewed.

Incorrect or Damaged Items

If an item arrives damaged, incomplete, or different from the ordered product, contact support promptly. Keep the item, inner packaging, outer packaging, and shipping label available during the review.

Depending on the circumstances, an eligible case may be resolved through a replacement, refund, or another reasonable remedy.

Return Shipping

Responsibility for return shipping depends on the reason for return. If the issue resulted from an incorrect or verified defective item, Noctaviao™ will review the appropriate return arrangement. For preference-based returns, return transportation may remain the customer’s responsibility.

Approved refunds are processed through the original order channel after the returned item has been inspected.